Jamieson
Williams

Summary

Dedicated Engineer with a solid foundation in IT support. I've honed my problem-solving and troubleshooting skills, but I'm now eager to leverage that experience into designing, building, and optimizing cloud-based solutions. My interest in technology allows me to continuously learn which makes me well-equipped to embrace the dynamic world of engineering.

Experience

IT Support Engineer – Millar Merrigan
JAN 2022 – PRESENT

• I took on a pivotal role in overseeing and upholding the management and upkeep of AD, GPO, NPS, and Remote Access Management, contributing significantly to the establishment of standardized operating procedures.
• Implemented an automation strategy leveraging Powershell and Intune to streamline the deployment and administration of critical business applications, leading to a substantial reduction in time-to-deployment.
• Emerged as the subject matter expert in the Microsoft 365 Admin Suite, providing advanced troubleshooting and support for services as such Azure AD, Exchange Online, OneDrive, Sharepoint and Intune.
• Oversaw the migration of WatchGuard firewalls to Meraki firewalls, spearheading the configuration of firewall rules, VLANs, DHCP, NAT and RADIUS for network authentication, ensuring a seamless transition and enhanced network security.
• Stepped up to take on managerial duties, serving as a key liaison to business leaders and providing strategic guidance on IT budgeting and decision making, demonstrating strong leadership and communication skills.
• Led the migration of Group Policies to Intune, driving the modernisation of device management strategies and ensuring a streamlined approach to management of company devices.

IT Support – Salesian College
JAN 2021 – JAN 2022

• Conduct troubleshooting from physical layer to application layer to resolve first level support issues for 1000+ users, and escalating issues when necessary, in a timely manner.
• Managed Active Directory user accounts providing accessibility for all users.
• Assisted in delivering technical training on hardware/software to staff and students through documentation and presentations.
• Analysed and assisted team lead to develop solutions to reduce the number of incoming tickets by over 30%.

Education

Integrity Business College | Certificate III in Information Technology
JAN 2021 – NOV 2021

LaTrobe University | Bachelor of Science – Statistics Major
JAN 2015 – NOV 2018

Skills

• Server Infrastructure: VMWare, Hyper-V, NAS
• AzureScripting: Bash, Powershell, Python
• Cloud Infrastructure: Azure, Azure AD, Intune, Microsoft 365
• Network Administration: Meraki, VLANs, DNS, NPS, DHCP, AD, IPSEC
• Monitoring: PRTG, Azure Monitor
• Problem Solving
• Communication

Projects

HomeLab | Virtualisation, Networking, Puppet, Software Engineering

• Deployed number of CentOS, Ubuntu and Windows VM's to homelab VMWare instance
• Running pfSense as household router, which handled DNS, DHCP, IPSEC, VLAN's, NTP, NAT
• Utilised Puppet to build out the homelab infrastructure

Cloud Resume Challenge | Python, Azure Function Apps, Azure Cosmos Database

• Developed an Azure Function using Python to update Azure Cosmos Database.
• Implemented a resume counter to trigger the Azure Function and display number of visitors on resume website.
• Configured Azure CDN to bolster website security measures and enhance overall performance.

Blog | Documentation, Communication

• Series of blogs to document learning, teach security fundamentals, explain code and share information.